The Franco Manca Loyalty and Order and Collect terms and conditions of service (the “Terms”)

Franco Manca 2 UK Limited (“Franco Manca”, "Company", "us", "our" or "we") a company registered in England at 1st Floor, 50-51 Berwick Street, London, W1F 8SJ with registration No.07045067

Thanks for your interest in Franco Manca.

These terms and conditions governs your use of (i) our website, located at: www.francomanca.co.uk and operated by the Company ("Website"); (ii) the desktop and mobile web application software, developed and owned by Quick Check Ltd., and operated by MyCheck UK Limited for an on-line order and collect and payment solution at order.francomanca.co.uk via desktop browsers, Apple iPhone, Apple iPad and Android devices (“Web O&C Application"); (iii) the desktop and mobile application software, owned by Franco Manca and developed by and operated by 5Loyalty Ltd for a loyalty and table ordering solution via desktop browsers, Apple iPhone, Apple iPad and Android devices (“Mobile and Web Application"); and (iv) any related services thereto (together “The Franco Manca Application Services”).

Before you use the Website, Web O&C Application, or the Mobile and Web Application, please read these terms and conditions carefully. If you do not accept these terms and conditions in full please do not use The Franco Manca Application Services.

The Franco Manca Application Services are not targeted towards, nor intended for use by, anyone under the age of 16. A user must be at least age 16 to access and use the Franco Manca Application Services. If you are between the ages of 16 and 18, you may only use the Sites under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

In order to participate in certain areas of our Franco Manca Application Services, you will need to register for an account. You agree to (a) create only one account; (b) provide accurate, truthful, current and complete information when creating your account; (c) maintain and promptly update your account information; (d) maintain the security of your account by not sharing your password with others and restricting access to your account and your computer; (e) promptly notify Franco Manca if you discover or otherwise suspect any security breaches relating to the Franco Manca Application Services; and (f) take responsibility for all activities that occur under your account and accept all risks of unauthorised access.

Use of your personal information submitted via The Franco Manca Application Services is governed by our Privacy Policy, which can be found on https://www.francomanca.co.uk/legal/#privacy-cookies

We may revise these terms at any time by amending the terms on our website https://www.francomanca.co.uk/legal/#terms-and-conditions. Please check these terms from time to time to take notice of any changes we make, as they are binding on you.

If you have any questions relating to these terms and conditions please contact Franco Manca at https://www.francomanca.co.uk/contact-us/ before you use The Franco Manca Application Services.

  1. information about us:

The Franco Manca Application Services is operated by Franco Manca 2 UK Limited, a company registered at 1st Floor, 50-51 Berwick Street, London, W1F 8SJ, England with registration number 07045067 and VAT number 190011551.:

  1. Purpose

The purpose of The Franco Manca Application Services is to:

  1. Provide a virtual wallet for the customer to participate in the Franco Manca Loyalty Scheme collecting stamps and rewards to use in Franco Manca Restaurants;
  2. Provide a Order and Collect takeaway service;
  3. Provide a facility for the customer to order and pay in restaurant;
  4. Provide a facility to book a table or function room in restaurant; and
  5. Provide information about our restaurants and to provide a simple and convenient Order and collect service from our menu.

We outline the service terms and conditions as outlined below.

The Franco Manca Application Services

  1. Registering and creating your account

In order to make purchases or participate in the Franco Manca Loyalty Scheme using The Franco Manca Application Services, you must register for an account (“Account”) and fill out a registration form. This is so that we can provide you with easy access to perform various functions on The Franco Manca Application Services, including the ability to order and pay at restaurant, view your past purchases, to store any credit cards, collect stamps, use rewards and to modify your preferences.

By registering for an Account confirm that:

  1. you are eligible to enter into binding contracts;
  2. you have a valid email address;
  3. you are over 18;
  4. you have a valid mobile phone; and
  5. If you are using Order and Collect service, you have a valid method of payment that is accepted by The Franco Manca Application Services, such as debit or credit card (“Payment Method”).

The registration form must include the following information:

Once you finish registration, you must allocate a password to your Account.

  1. Your obligations

You agree to:

  1. provide accurate, truthful, current and complete information when registering for your Account;
  2. keep your details up to date;
  3. keep your Account safe by not sharing your username and password with others and restricting access to your Account and device;
  4. promptly notify us if you discover or otherwise suspect someone has accessed your Account; and
  5. that any person to whom your password is disclosed is authorized to act as your agent for the purposes of using (and/or transacting via) The Franco Manca Application Services.
  1. Unauthorized or illegal use

You must only use The Franco Manca Application Services for lawful purposes. If you use The Franco Manca Application Services for unlawful purposes, we reserve the right to decline any new Account registration by you, to terminate your Account, to restrict your use of The Franco Manca Application Services (including any part of The Franco Manca Application Services) and to prevent you from making any purchase using The Franco Manca Application Services. We may do this at our sole discretion and without any prior notice, particularly if:

  1. you violate any provision of these term;
  2. you provide incorrect information when you register for the Account;
  3. you perform and act or omission that harms us or inhibits the proper functioning of The Franco Manca Application Services; or
  4. your payment or method has been blocked or restricted in any way.

We reserve the right to hold you liable for any and all damages that we suffer as a consequence of any unlawful activity by you, to pursue legal action through relevant local and national law enforcement authorities and to notify your Internet Service Provider of any fraudulent activity we associate with you or your use of The Franco Manca Application Services.

If we terminate your Account, you may not re-enroll or join under a new Account unless we formally invite you.

  1. Service Availability

The Franco Manca Click and Collect Service offers an ordering and pickup service from our Franco Manca restaurants. Operating hours are communicated on our website at www.francomanca.co.uk.

  1. Prices

The price of any Franco Manca products will be listed on The Franco Manca Application Services.

Prices are liable to change at any time but changes will not affect orders in respect of which you have been presented with in the confirmation screen, save in the case of an obvious pricing mistake whereby we will notify you as soon as we can about the pricing issue.

The prices on the website include VAT.

  1. Payment

Payment for all meals and products can be made by any acceptable Payment Method through The Franco Manca Application Services. Once your order has been confirmed and you have authorized your Payment Method, your Payment Method will be charged with the amount displayed on the screen.

Payment will be made directly to Franco Manca.

  1. Order and Collect Orders

When you place an order through The Franco Manca Application Services, a payment confirmation email will be sent, with a receipt.

Please ensure you provide an accurate contact telephone number to ensure we can reach you in case of problem.

Orders placed outside the operating hours can only be placed for future orders, where you chose your selected time slot.

You should not consider that your order has placed and accepted unless you receive an order confirmation via email. There is no minimum for orders from Franco Manca pickup services.

If your you want to place a large order or order more than 6 pizzas, you must call and discuss your order with the restaurant directly.

You should contact the restaurant directly in the below circumstances:

1.         If your order is taking longer than expected;

2.         If you have a query about your order;

3.         If you wish to change or cancel your order (although this may not be possible if the order is already in progress);

If you will not get to the restaurant from which you chose to collect your order, you will still be charged for the meal.

If there is any problem with your order when collecting it, please talk to our restaurant manager at the restaurant that you specified to collect your order from.

All menu items are subject to availability. If the product is not available to purchase, it will be disabled on the service or you will be notified on the telephone or in person.

If one of the products in your order becomes unavailable after and order has been confirmed, we will contact you on the telephone or in person.

We endeavour to get our food ready for you to collect at your chosen time slot, per the product description and to the correct temperature. In the event that something goes wrong and is within our control, we will do everything we can to rectify the situation.

If Order and Collect Service is oversubscribed at a certain time, Franco Manca will notify you that the kitchens are at maximum capacity and that an order cannot be placed at this time.

If you wish to change or cancel your order after it has been accepted and authorized, you should contact the restaurant from which you have chosen to pick up your order. However, there is no guarantee that we will be able to agree to your request as the order may already be in progress.

We may cancel any order due to unforeseen circumstances and will inform you if we do this. You will not be charged for any orders we cancel. If payment has already been taken for an order we cancel, you will usually be reimbursed using the same method you used to pay for your order.

All meals and products are subject to availability.

  1. Franco Manca Loyalty Scheme

Each Franco Manca Loyalty Scheme promotion will have rules associated with the promotion. These rules are liable to change at any time.

The stamps or rewards earned in the Franco Manca Loyalty Scheme have no cash value. The stamps or rewards are personal to you and may not be sold, transferred or assigned to, or shared with family, friends or others under any circumstances. If your stamps or rewards are lost, stolen or destroyed, they cannot be exchanged or refunded.

Stamps or rewards may have an expiry date. Please check the terms for each promotion to confirm the expiry dates. Stamps or rewards beyond the expiry date will not be exchanged, refunded or extended.

Unfortunately at the moment only Franco Manca pizzeria located in the United Kingdom are participating in the Franco Manca Loyalty Scheme.

Once you have enrolled in the Franco Manca Loyalty Scheme through the Mobile and Web Application, for every six stamps you earn you will receive a free reward redeemable for a free main course pizza or main course salad of your choice (“Free Pizza Reward”) when dining in at a participating UK Franco Manca pizzeria. Your Free Pizza will be automatically loaded onto your account and will be available to you for 12 months. Your Free Pizza Reward may not be redeemed alongside any other reward, offer or voucher and it expires after 12 months.

To earn stamps in the Franco Manca Loyalty Scheme:

To qualify as a Verified Student, when you next dine in a Franco Manca pizzeria, check in to the table and present your original student identification to a member of staff to validate your student status. Once you are classified as a Verified Student, this status will remain on your account until the first anniversary of the validation date. Once expired, you may validate again through the same process if you are still a student.

Franco Manca reserves the right to unregister or make ineligible for the Franco Manca Loyalty Scheme any user account that has been inactive for two consecutive years. Inactive is defined as no purchase activity.

Franco Manca reserves the right to terminate, discontinue, cancel or amend the Franco Manca Loyalty Scheme at any time and in its sole discretion without notice to you.

  1. Order and Pay in Restaurant

When you have confirmed your order in restaurant, you will be liable to pay for the items on that order. The restaurant cannot refund you the order.

The first user checked in to a table becomes the user responsible for payment on the table. If the table leaves without full payment, the first user will be charged for any unpaid portion of the bill using their stored Payment Method.

  1. Our customers and customer care

Our restaurant managers are here to help or you can contact us at https://www.francomanca.co.uk/contact-us/ if you have any problems with your order

You should contact the restaurant directly in the below circumstances:

  1. If your order is taking longer than expected;
  2. If you have a query about your order;
  3. If you wish to change or cancel your order (although this may not be possible if the order is already in progress);

You should contact us using https://www.francomanca.co.uk/contact-us/ in the below circumstances:

  1. If you would like to provide us feedback;
  2. If you would like to complain; or
  3. If you are for any reason unhappy or dissatisfied with your order.

In the event that something goes wrong and it is within our control, we will do everything we can to rectify the situation.

  1. Allergens, Nutritional Information and Ingredients

Franco Manca highlights allergens by product on our Website and on the Web O&C Application. Every attempt has been made to ensure that there is no cross-contamination of allergens but we cannot 100% guarantee that cross-contamination will not occur.

Ingredients are included in the product description. Recipes and menu items are subject to change.

Please contact us via https://www.francomanca.co.uk/contact-us/ or your local restaurant if you have any further queries regarding allergens, nutritionals or ingredients.

  1. The Sale of Alcohol

We can only sell alcohol if it is purchased with food.

We can only sell alcohol to you if you are aged 18 or over. If you are not 18 or over you must not attempt to purchase alcohol through The Franco Manca Application Services.

We operate the Challenge 25 age verification policy whereby if you are lucky enough not to look 25 or over, you will be asked to provide proof of age to show that they are at least 18 years old.

We reserve the right to refuse to hand over alcohol if you appear to be under the influence of alcohol or drugs.

We also reserve the right to refuse any alcohol to anyone who appears to be under the influence of alcohol or drugs.

  1. Disclaimers

The Franco Manca Application Services is provided on an "as is" and "as and when available" basis to users. You use The Franco Manca Application Services at your own risk.

Neither Franco Manca nor its agents shall be liable under, or in connection with, these Terms and Conditions, the Order and Collect Service, the Franco Manca Loyalty Scheme or the use or redemption of any reward for any indirect, special or consequential cost, expense, loss or damage even if such costs, expense, loss or damage was reasonably foreseeable or might reasonably have been contemplated by the customer, Franco Manca or its agents, and whether arising from breach of contract, tort, negligence, breach or statutory duty or otherwise.

We try to ensure that the information on The Franco Manca Application Services is accurate and complete but cannot guarantee this.

We may make changes to the content on The Franco Manca Application Services, or to the services, products and prices described on it, at any change without notice.

Franco Manca reserves the right to investigate any activity they believe to be of a fraudulent nature and to disqualify any customers that they believe are carrying out fraudulent activity or otherwise seeking to circumvent the Terms and Conditions.

We cannot guarantee that The Franco Manca Application Services will be uninterrupted or error-free. Franco Manca accepts no liability for lost, damaged or corrupted data, expired rewards or incomplete or incorrect use of the App whether due to omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise.

You acknowledge that the use of some of the functionalities of the Franco Manca Application Services requires access to the internet and your carrier’s normal rates may apply.

  1. Intellectual Property – Terms of permitted use

You are permitted to use The Franco Manca Application Services for your own personal use and can print and download for your own personal non-commercial use.

The intellectual property rights in The Franco Manca Application Services, including all materials published on it are the property of Franco Manca 2 UK Limited. These works are protected by copyright laws and treaties. You shall not, and shall not attempt to, obtain any title to any such intellectual property rights.

You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on The Franco Manca Application Services without our permission.

  1. Jurisdiction and governing law

These terms shall be governed by and construed in accordance with the law of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales with respect to your use of The Franco Manca Application Services. If you use The Franco Manca Application Services or The Franco Manca website outside England you acknowledge that you do so voluntarily and that you are responsible for complying with local laws.

  1. Miscellaneous

These terms and any documents specifically registered in these terms constitute our entire agreement with you on your use of The Franco Manca Application Services. If any provision contained in these terms is illegal, invalid or otherwise unenforceable, that provision shall be severed from these terms and the remaining provisions shall continue in full force and effect.  

The terms of our privacy policy are outlined on our The Franco Manca Application Services. You can find these conditions at https://www.francomanca.co.uk/legal/#privacy-cookies.

These terms were most recently updated on 26 September 2019.